Blue Cross NC Institute for Health and Human Services

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At CFS, we offer a variety of services, including consultation, counseling, assessments, workshops, and the ability to make referrals. All of our services are available to faculty, staff, and their immediate family members. We also extend our services to go beyond the individual and impact couples, families, and workplaces as well. Whether you're looking to sign up for a parenting workshop or seeking counseling on mending relationships between employees, CFS has something to offer you.

Please refer below to a list of problems or concerns – both personal and professional – that people commonly have. To learn more about any of the following issues, please visit the Resources page.

Personal

Abuse, Aging, Alcohol or drugs, Anger management, Anxiety, Depression, Financial issues, Grief, Interpersonal conflict, Health or illness, Legal issues, Parenting, Stress, Trauma

Professional

Career, Interpersonal conflict, Work satisfaction

Counseling for Supervisors

Although you might have done your best to keep your workplace running smoothly, relationships between employees remain problematic, or an employee's job performance is not optimal, or you become aware of an employee's personal problem. CFS offers administrative counseling services to faculty and staff members in supervising positions, such as managers, program directors, and department chairs. Our staff is committed to assessing and meeting the needs of supervisors, and we offer consultation or training in the following fields:

  • Making appropriate referrals to CFS
  • Early identification of troubled employees based upon impaired job performance
  • Recognizing substance abuse in the workplace
  • Debriefing after traumatic events

If you are a supervisor, manager, program director, or department chair and would like to learn more information about whether or not our services will meet your administrative needs, please feel free to call us or to contact our director, Tandrea Carter, Ph.D., directly at cartertj@appstate.edu.

Referrals

If you are a manager, supervisor, program director, or department chair and you are interested in referring an employee to Counseling for Faculty and Staff, you may find information about the three different types of referrals to CFS listed below.

  1. Self-referral: Faculty and staff or their immediate family members may contact us to schedule an appointment.
  2. Voluntary referral: Supervisors may voluntarily refer an employee to CFS by asking the employee to contact CFS and schedule an appointment. If the supervisor wishes to know whether or not the employee attended sessions, the employee must sign a Release of Information form, which gives CFS permission to inform the supervisor of the employee's attendance. If the supervisor wishes to know additional information, they must agree with the employee on the exact kinds of information released. The employee will then sign a Release of Information form that will allow CFS to divulge the specified kinds of information to the supervisor.
  3. Mandatory referral: A mandatory referral is issued when recommended by a Fitness for Duty Evaluation or by the Human Resources Services Director (or their designee) when a supervisor observes extreme or repeated behaviors indicating that an employee:
  • may be in danger of termination;
  • has made threats of suicide or suicidal remarks;
  • may be dangerous to self and/or others;
  • is using alcohol or drugs at work; or
  • is functioning at work in an impaired manner.